Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with an intact seal.
To complete your return, we require a receipt or proof of purchase.
Damaged Items
If your order arrives damaged reach out to our customer service department by emailing chugchili@chugwaterchili.com or calling our office at 1-800-972-4454. We will ask you to email pictures as proof of damaged then we will access the damage.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at chugchili@chugwaterchili.com and send your item to: 210 1st St Chugwater Wyoming US 82210.
Shipping
To return your product, you should mail your product to: 210 1st St Chugwater Wyoming US 82210
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
